Frequently Asked Questions
1. Where is my order?
Once your order has shipped (usually within 1-3 business days), we'll send you an email with a tracking code. Click the link in the email to track your package every step of the way.
2. When will my order arrive?
Estimated delivery times:
Spain: 7-14 business days
For more details, visit our Shipping Policy .
3. How long does it take to process a refund?
Refunds are processed within 7 business days of receipt and inspection of your return. Funds will be refunded to your original payment method.
Have questions? Write to us atinfo@vida-madrid.com.
4. How can I make a return?
Returning an item is easy:
- Write to us atinfo@vida-madrid.comwithin 14 days of delivery.
- Please include your order number, the reason for the return, your first and last name, and your address.
- Please follow the return instructions provided by our team.
For more details, please see our Refund Policy .
5. What is your return policy?
Returns are accepted within 14 days of delivery. Items must:
✅ Be unused
✅ Be in their original packaging
✅ Be in the same condition as they were received
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. For more details, please see our Refund Policy .
6. How do I find my size?
Each product page includes a size guide with detailed measurements and tips to help you find the perfect fit.
7. Can I change or cancel my order?
We accept cancellations within the first 2 hours after placing the order. After this time, your order will begin processing and may not be able to be cancelled.
Need help? Write to us atinfo@vida-madrid.comand we will do our best to assist you.
8. I entered the wrong shipping address. What should I do?
Mistakes happen! Please write to us as soon as possible atinfo@vida-madrid.comIf your order has already been shipped, we will guide you through the next steps.
9. I didn't receive my order confirmation. What do I do?
Order confirmations are sent immediately after purchase. If you don't see it, check your spam or junk mail folder. Still not there? Write to us atinfo@vida-madrid.comand we will send it back to you immediately.
10. What do I do if my order arrives damaged?
If your item arrives damaged, write to us atinfo@vida-madrid.comwith photos and your order number. We will resolve the issue quickly and make sure you are satisfied.
11. How can I contact you?
We are here to help! Write to us anytime atinfo@vida-madrid.comand we will respond within 24 hours.
12. What payment methods do you accept?
We accept the following payment methods for your convenience:
💳 PayPal
💳 Mastercard
💳 Visa
💳 American Express
💳 Maestro
💳 UnionPay
💳 Google Pay